6s管理标准差教材

Six Sigma:

- A Definition

- Applied to GE

- GE Quality Initiative

- Why This Approach?

- Origin of Six Sigma

- The “Breakthrough Strategy”

- Arriving at Sigma

Six Sigma Structure

Key Concepts & Tools

A Practical Example

If we can’t express what we know in the form of numbers,

we really don’t know much about it.

If we don’t know much about it, we can’t control it.

If we can’t control it, we are at the mercy of chance.

Mikel J. Harry

President & CEO

Six Sigma Academy, Inc.

“...will bring GE to a whole new level of quality in a fraction of the

time it would have taken to climb the learning curve on our own.”

What Does “Sigma” Mean?

Sigma is a Measure of the Consistency of a Process

Why Does GE Need A Quality Initiative?

GE Raising The Bar

New Goal to be “Best in the World” vs. #1 or #2

Customers are Expecting More, we Must Deliver

“Ship-and-fix” Approach no Longer Tolerated in the Market

Aim to Speed Past Traditional Competitors in 5 Years

Goal Consistent with Reduced Total Costs

We Must Acknowledge Our Vulnerabilities

Poor Quality That Impacts Customers

Problems with NPI

Too High Internal Costs